Skip to main content

Shipping & Returns

Shipping Policies

Product Development & Shipping Time

Our listed estimated production and shipping time is 2-4 weeks. Custom orders can take up to 6 weeks.

Why do products need 2 to 4 weeks? Well, it's mainly because the paint, stain, and finisher need that much time to dry out completely and pass our check for good quality.

Plus, we need to make sure they're tough enough to handle the ride during shipping without getting damaged!

iirnTree is located in Toronto, Ontario, Canada. We use UPS (United Parcel Service) and Canada Post to ship all of our items!

We offer free shipping for all orders within the United States and Canada.

PLEASE NOTE: We are NOT able to ship to any P.O Boxes.

Customs and import taxes

Buyers are responsible for any Customs and Import taxes that may apply. iirnTree is not responsible for delays due to Customs.

Return Policies

Returns & exchanges

We gladly accept returns, exchanges, and cancellations

  • Buyer can return or exchange their item
  • Buyer must return item within 14 days of delivery
  • Buyer is responsible for return shipping costs
  • Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition

PLEASE NOTE: Custom or personalized orders cannot be returned or exchanged unless they arrive damaged or defective.