FAQs

How long does shipping take?
Shipping times can vary depending on the product and your location. Typically, orders are delivered within 10-20 business days. You will receive a tracking number once your order has been shipped.

How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our website or through the carrier's tracking portal.

Can I cancel my order?
You are able to cancel your order with no penalty within 48 hours.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at Support@iirntree.com. If the given address is wrong we can change the address to the correct one within 48 hours. No refund will be given after the 48 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email to Support@iirntree.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Are your products guaranteed?
Yes, we stand by the quality of our products. If you receive a defective or incorrect item, please contact us within 7 days of delivery, and we will make it right.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout based on your location.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.